FAQs

To log into your account, do the following:

1. Click on the three bar icon to the top left of the screen.
2. Click My Account.
3. Enter your email address and password.
4. Click View Order Status.

We accept Amazon Payments, America Express, BitCoin, Discover, PayPal, MasterCard, Visa.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

IMPORTANT NOTE: Due to fraud we do not accept credit card payments for certain regions of the work. If we ship to your country, but you are unable to use a credit card, please use Amazon Payments, BitCoin or PayPal. 

It's simple: We guarantee that all of your information is 100% safe and will not be accessible under any circumstances to any unauthorized third parties.

We take your privacy very seriously. 

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.

When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.

We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.

Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

NOTE: For your protection, we never receive or collect your credit card information and you can only be charged the amount you agree to pay upon checking out of our shopping cart.  We meet all PCI data security requirements and have our site tested regularly for malware.

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.

To allow us to better service you in responding to your customer service requests.

To quickly process your transactions.

To administer a contest, promotion, survey or other site feature.

If you provide us with an e-mail address and phone number, you are automatically opted-in to receive our periodic e-mail newsletter and promotions via text message.  If you would no longer like to receive promotional e-mails or texts from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below.  It's a simple and safe process.

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.  For your protection, we never receveive or collect your credit card information and you can only be charged the amount you agree to pay upon checking out of our shopping cart. We meet all PCI data security requirements and have our site tested regularly to ensure that high security standards are maintained. Please visit our Security section for further information on how we protect you. 

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

We do not sell, trade, or otherwise transfer to outside parties any of your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Bolstr LTD. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.  We scrutinize third party company's privacy policies to assure they are in alingment with our own and/or require that they sign confidentiality agreements that stipulate that any information we provide to them is to be used for the purposes of Bolstr LTD business only. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

To modify your e-mail subscriptions, please select the "unsubscribe from this list" link at the bottom of the first e-mail you receive from us.  This is an automated process that will ensure that your e-mail is removed from our e-mail campaign list and eliminates the possibility of human error.  For text message simple text "STOP" and you will no longer receive promotional texts from us. If you have any questions or need help with this process, please contact us or call 216-223-8649. To delete all of your online account information from our store database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

In an attempt to provide you with increased value, we may include third party links (eg. Apple.com) on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on 11/20/17.

By using our site, you consent to our privacy policy.

For all orders that are investigated for fraud, you waive the terms of this privacy policy. For more information, please click on the Terms and Conditions tab.

If you are trying to purchase an item, but do not see any size/color options, or are unable to add it to the cart, then that means it is out of stock. If you have any questions about the availability of all product, please feel free to contact bolstr Support.

While we like to try and keep manufacturing in the United States, it does not matter to us where a manufacturer is located as long as we can establish a good relationship with them. The relationship is dependent on them treating their employees with respect, prompt delivery, quality workmanship, among other things.

Here is a list of products and where they are made:

• bolst: USA
  
• Slimmy Wallets: Dominican Republic
  

We also carry products from other manufacturers. Please check with these brands directly on the country of origin of their respective products.

It's really simple to return something you ordered from B for an exchange or a refund. If you are not completely satisfied with your order, you can return any product you ordered for any reason for a full refund. We want you to be happy and will do what ever we can to meet your needs bolstr.xyz.

For US orders we can recover your package. When processing your refund, we issue a credit less a $6 processing fee (it basically covers the postage).

If you would like to exchange or return an item you ordered, please send them back in the original packaging, along with a copy of your invoice to:

Bolstr LTD - Returns 1284 SOM Center Rd. STE 192 Cleveland, OH 44124

For exchanges, please indicate the item that you would like to receive in a note or send us an email. 

We use Kickstarter as a means to get our name out there, improve our products and grow our business. As a crowdfunding backer you pledge in participation towards these ends. And the items you receive for pledging are considered “rewards”  or “gifts” we send as a thank you for supporting us. bolstr was born via crowdfunding, and we use this business model to grow our business. 

Your support is deeply appreciated and, as a small company, we hope you can understand the nature of our policy. 

If you are not happy with your reward, we hope you will consider one of these options: 

Sell bolstr, which has been known to sell above market value on ebay, especially when supply is limited.

Give bolstr to a friend as a gift.

Give bosltr a second look! Perhaps you overlooked its usefulness.

Once again, thank you for your support and understanding! Please feel free to contact us should you have any questions!

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. We follow all PCI-DSS requirements and implement additional generally accepted industry standards.

We use Authorize.net to process all credit card transactions. Since 1996, Authorize.Net has been a leading provider of payment gateway services, managing the submission of billions of transactions to the processing networks on behalf of merchant customers. Once your credit card information is accepted, we receive notification and it triggers your order to be picked, packed and shipped. We never receive your credit card information when you make an online purchase and do not keep it on file in any way. 

We ship to many countries outside of the United States. However, we do not ship to some countries/continents which are listed below.

• Africa
  
• India
  
• Indonesia
  
• Cambodia
  
• Thailand
  
• Vietnam
  

DISCLAIMER: For international orders, all customs, duties, taxes, and any other charges are the sole responsibility of the customer and cannot be refunded. 

If you have any questions, please feel free to contact us.

For domestic and international shipments, we use USPS, DHL and other low cost but reliable shipping services that are not avaialble to the general public. We charge flat rates depending on the weight of your package. Most orders ship FOB Savannah, GA 31419 or Cleveland, OH 44114. International customers are responsible for paying the customs and import duties at the time of delivery. 

DISCLAIMER: For international orders, all customs, duties, taxes, and any other charges are the sole responsibility of the customer and cannot be refunded.

WEIGHT CODES: L = LIGHT, M = MEDIUM, H = HEAVY

SHIPPING SERVICE / WEIGHT (lb) / COST ($)

USPS First Class (2-5 Days) / 0.0 - 0.82 / 2.99

UPS Ground L (2-5 Day) / 0.0 - 5.0 / 14.99

UPS Ground M (2-5 Day) / 5.1 - 10.0 / 15.99

UPS Ground H (2-5 Day) / 10.1 - 15.0 / 35.00

USPS Priority L (2-3 Days) / 0.0 - 2.0 / 7.99

USPS Priority M (2-3 Days) / 2.1 - 6.0 / 17.99

USPS Priority H (2-3 Days) / 6.1 - 15.0 / 29.00

UPS Overnight L (1 Day)  / 0.0 - 5.0 / 45.00

UPS Overnight M (1 Day)  / 5.1  - 10.0 / 70.00

UPS Overnight H (1 Day) / 10.1  - 25.0 / 125.00

Note:  USPS and UPS may be substituted with equivalent services and are subject to change.

WEIGHT CODES: L = LIGHT, M = MEDIUM, H = HEAVY

SHIPPING SERVICE / WEIGHT (lb) / COST ($)

USPS First Class Intl.  L (5-15 Days) / 0.0 - 0.4 / 6.99

USPS First Class Intl.  M (5-15 Days) / 0.5 - 2.0 / 16.99

USPS First Class Intl.  H (5-15 Days) / 2.1 - 4.0  / 39.00

USPS Intl. Priority L (3-7 Days) / 0.0 - 5.0 / 29.95

USPS  Intl. Priority M (3-7 Days) / 5.1 - 10.0 / 55.00

USPS Intl. Priority H (3-7 Days) / 10.1 - 25.0 / 75.00

DHL Intl. Priority L (1-2 Days) / 0.0 - 3.0 / 65.00

DHL Intl. Priority M (1-2 Days) / 3.1 - 7.0 / 85.00

DHL Intl. Priority H (1-2 Days) / 7.1 - 25.0 / 110.00

Note:  USPS and DHL may be substituted with equivalent services and are subject to change.

WEIGHT CODES: L = LIGHT, M = MEDIUM, H = HEAVY

SHIPPING SERVICE / WEIGHT (lb) / COST ($)

USPS First Class Intl. L (5-15 Days) / 0.0 - 0.4 / 7.99

USPS First Class Intl. M (5-15 Days)  / 0.5 - 2.0 / 18.00

USPS First Class Intl. H (5-15 Days)  / 2.1 - 4.0  / 29.00

USPS Intl. Priority L (3-7 Days)   / 0.0 - 5.0  / 39.00

USPS Intl. Priority M (3-7 Days)  / 5.1 - 10.0  / 75.00

USPS Intl. Priority H (3-7 Days)  / 10.1 - 25.0  / 99.00

DHL Intl. Priority L (1-2 Days)  / 0.0 - 3.0  / 85.00

DHL Intl. Priority M (1-2 Days)  / 3.1 - 7.0  / 110.00

DHL Intl. Priority H (1-2 Days) / 7.1 - 25.0 / 150.00

Note: Intrnational shipping rates may vary country to country. USPS and DHL may be substituted with equivalent services and are subject to change. The aforementioned rates are to be used for general guidence only. 

DISCLAIMER: For international orders, all customs, duties, taxes, and any other charges are the sole responsibility of the customer and cannot be refunded.

We will send you an email with tracking information when your order ships. You can also log into your account to view your tracking number.

DISCLAIMER: While all shipping methods we use are close to 100% reliable, ones listed without tracking are not guaranteed. If a shipment is lost using a non-trackable shipping method, Bolstr LTD is not responsible for refunding charges for shipping, handling and lost or damaged goods. If you are shipping to a business or office building, we will not be held responsible if the internal mail service of your building company is unable to deliver the package to you. We highly recommend that you ship to a residence and via a trackable service. Should you have any questions about this disclaimer, please feel free to contact us.

Currently our products are primarily availabe on bolstr.xyz, Amazon.com and eBay.com. We are looking to expand out retail presence. Please check back in the future or feel free to contact us should you have any questions.

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Bolstr LTD. The collective work includes works that are licensed to Bolstr LTD.

Copyright 2003-2018, Bolstr LTD. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Bolstr LTD or purchasing Bolstr LTD products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Bolstr LTD or to purchase Bolstr LTD. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Bolstr LTD. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Bolstr LTD disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Bolstr LTD does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Bolstr LTD does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Bolstr LTD has zero tolerance for fraudulent purchase. All suspicious orders and IP addresses can be reported to the Federal Bureau of Investigation (FBI) and International Police (INTERPOL). We also work with local authorities to assist with fraud investigation.

WARNING: If we receive a chargeback for an order, we reserve the right to provide your information to law enforcement authorities.

For all orders that are investigated for fraud, you waive the terms of this privacy policy. We report suspicious activity (ie. chargebacks) to Interpol and www.ic3.gov. We also reserve the right to post your personal information on public websites for identification purposes. Please note that if your name is posted on websites linked to fraud, your name will be searchable by all search engines.

You agree to indemnify, defend, and hold harmless Bolstr LTD, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

For international orders, all customs, duties, taxes, and any other charges are the sole responsibility of the customer and cannot be refunded.

Bolstr LTD shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Bolstr LTD has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

In an attempt to provide increased value to our visitors, Bolstr LTD may link to sites operated by third parties. However, even if the third party is affiliated with Bolstr LTD, Bolstr LTD has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Bolstr LTD. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Bolstr LTD seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Your use of this site shall be governed in all respects by the laws of the state of Ohio, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Bolstr LTD products) shall be in the state or federal courts located in Cuyahoga County, Ohio. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Bolstr LTD products) must be commenced within one (1) year after the claim or cause of action arises. Bolstr LTD's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Bolstr LTD may assign its rights and duties under this Agreement to any party at any time without notice to you.

Bolstr LTD may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Bolstr LTD.

Bolstr LTD does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Bolstr LTD is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Bolstr LTD reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Bolstr LTD in its sole discretion.

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Bolstr LTD without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Several trademarks and trade names of Bolstr LTD used in the site, which include but are not limited to "MINIMAL EDC" and "SLIMMY" are trademarks or registered trademarks of Bolstr LTD. "BOLSTR" is a registered trademark of Right Brain Holdings, LLC.

In the event that a Bolstr LTD product is mistakenly listed at an incorrect price, Bolstr LTD reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Bolstr LTD reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Bolstr LTD shall issue a credit to your credit card account in the amount of the incorrect price.

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Bolstr LTD or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

If you are interested in becoming a retailer, please contact us.

At Bolstr LTD quality is implicit. From materials of construction to specifications, and processes on how we design and manufacture, we are committed to providing the highest quality products. We offer a variety of products and many from other manufacturers, who all have their own warranties.

Slimmy and bolstr products: 1 year warranty against defects (straps, zippers, etc), but not normal wear and tear. Warranty for non-house brands do not apply. Please refer to their respective website for warranty information.

If a product you ordered from bolstr.xyz experiences unusual wear please contact us.

Bolstr LTD does not offer an unconditional guarantee for the life of the product. While we use the best materials and manufacturing standards available, this does not guarantee products to be indestructible. Therefore, we do not guarantee products damaged as a result of abuse or mishandling. Also, we do not cover incidental or consequential damages, such as loss or damage to the contents that may be carried in one of our products. Importantly, we do not guarantee against wear and tear resulting from misuse of a product over 90 days. Let's face it, stuff wears out. But we will work with you and want you to be happy with your purchase, so feel free to contact us.