To log into your account, do the following:

(1) Click on the three bar icon to the top left of the screen. (2) Click My Account. (3) Enter your email address and password. (4) Click View Order Status.

We accept Amazon Payments, America Express, BitCoin, Discover, PayPal, MasterCard, Visa.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).FAQs

Your information will not be accessible under any circumstances to any unauthorized third parties.

We take your privacy very seriously.

What information does bolstr collect?

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.

When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.

We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.

Like many websites, we use cookies to enhance your experience and gather information about visitors and visits to our websites. Please refer to the Do we use'cookies? section below for information about cookies and how we use them.

NOTE: For your protection, we never receive or collect your credit card information and you can only be charged the amount you agree to pay upon checking out of our shopping cart. We meet all PCI data security requirements and have our site tested regularly for malware.

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways

(1) To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. (2) To allow us to better service you in responding to your customer service requests. (3) To quickly process your transactions. (4) To administer a contest, promotion, survey or other site feature. (5) If you provide us with an e-mail address and phone number, you are automatically opted-in to receive our periodic e-mail newsletter and promotions via text message. If you would no longer like to receive promotional e-mails or texts from us, please refer to the How can you opt-out, remove or modify information you have provided to us section below.

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks. It is only accessible by a limited number of persons with special access rights to such systems, and they must keep the information confidential. When you place orders or access your data, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. For your protection, we never receive or collect your credit card information, and you can only be charged the amount you agree to pay upon checking out of our shopping cart. We meet all PCI data security requirements and have our site regularly tested to ensure that high-security standards are maintained. Please visit our Security section for further information on how we protect you.

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow), enabling the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, cookies help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and interaction to offer better site experiences and tools in the future. We may contract with third-party service providers to better understand our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can have your computer warn you each time a cookie is sent, or you can turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your Help menu to learn how to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient, and some of our services will not function properly.rs.

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except as described below. The term Outside Parties does not include bolstr. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We scrutinize third-party companies' privacy policies to ensure they align with ours and sometimes require them to sign confidentiality agreements that stipulate that any information we provide is to be used for bolstr business only. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others rights, property, or safety.

To modify your e-mail subscriptions, please select the Unsubscribe from this list link at the bottom of the first e-mail you receive from us. This automated process will ensure that your e-mail is removed from our e-mail campaign list and eliminates the possibility of human error. For text messages, text STOP, and you will no longer receive promotional texts from us. To delete all of your online account information from our store database, sign into our site's My Account section and remove your shipping addresses, billing addresses and payment information. Please note that we may maintain information about an individual sales transaction to service that transaction and record keeping.

We may include third-party links (e.g. Apple.com) on our site to provide you with increased value. These linked sites have separate and independent privacy policies. Therefore, we have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

By using our site, you consent to our privacy policy.

While we try and keep manufacturing in the United States, it does not matter to us where a manufacturer is located as long as we can establish a good relationship with them. The relationship depends on them treating their employees with respect, prompt delivery, and quality, among other things.

Here is a list of products and country of origin: (1) bolstr: USA, (2) Slimmy Wallets: Dominican Republic.

We also carry products from other manufacturers. Please check with these brands directly on the country of origin of their respective products.

If you are unsatisfied with your order, you can return any product for a full refund. Items must be returned in unused and new condition, in the original packaging. We do not refund shipping charges.

For US orders, we can recover your package. When processing your refund, we issue a credit less a $5 processing fee.

For international orders, all customs, duties, taxes, and any other charges are the customer's responsibility and cannot be refunded.

Returns or exchanges will not be accepted after 30 days or if the item(s) are soiled or worn.

If you would like to exchange or return an item you ordered, please send them back in the original packaging, along with a copy of your invoice to bolstr - Returns 1284 SOM Center Rd. STE 192 Cleveland, OH 44124

Please indicate the item you would like to receive in a note or send us an email for exchanges.

Write a clear and concise answer to guide your customers.

We use crowdfunding as a means to test new ideas. It takes a lot to launch a new product, and we offer discounts to backers who help us get our ideas off the ground. As a crowdfunding backer, you pledge in support of launching these new ideas. And the items you receive for pledging are considered rewards or gifts we send as a thank you.

We do not allow cancellations or returns once a crowdfunding project closes.

If you are not happy with your reward, we hope you will consider one of these options: (1) Sell your bolstr®. (2) Give bolstr to a friend as a gift. (3) Give bolstr a second look - perhaps you overlooked its usefulness.

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Via Shopify Payments, PayPal and other payment processes, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and processed with AES-256 encryption.

Once your credit card information is accepted, we receive a notification that triggers your order to be picked, packed and shipped. We never receive your credit card information when you make an online purchase and do not keep it on file in any way.

We ship to many countries outside of the United States. However, we do not ship to these countries/continents: Africa, Indonesia, Cambodia, Thailand, Vietnam.

We use Borderguru to allow international customers to estimate and pre-pay duties and taxes respective to their country.

For other delivery services, customs, duties, taxes, and any other charges are the sole responsibility of the customer and cannot be refunded.

We offer competitive international shipping rates to help offset duties.

We offer competitive shipping rates and use USPS, DHL, FedEx and other low-cost, reliable shipping services that are unavailable to the general public.

USPS and UPS may be substituted with equivalent services and are subject to change. Most orders ship FOB McHenry, IL 60050 or Cleveland, OH 44114.

The following rates are for general reference only. Add items to your cart and your address to determine the exact shipping costs.

Domestic Rates:

• FedEx 2 Day (1-3 Days) 2.5lb–4.5lb 45.00 USD
• FedEx 2 Day (1-3 Days) 0lb–2.49lb 25.00 USD
• FedEx Overnight (1 Day) 0lb–2.49lb 49.00 USD
• Flat Rate Ground (2-5 Days) 0lb–0.5lb 4.99 USD
• Flat Rate Ground (2-5 Days)0.51lb–1.5lb 7.99 USD
• Flat Rate Ground (2-5 Days)1.5lb–3lb 14.99

Canada Rates:

• FedEx Intl Economy (2-5 Days) 0lb–1lb 25.00 USD
• FedEx Intl Economy (2-5 Days) 1.1lb–5lb 39.00 USD
• Intl Standard (3-10 Days) 0lb–0.5lb 9.00 USD
• Intl Standard (3-7 Days) 0.51lb–1.49lb 14.99 USD
• Intl Standard (3-7 Days) 1.5lb–3lb 18.99 USD

International

• FedEx Intl Economy (2-5 Days) 0lb–1.5lb 35.00 USD
• FedEx Intl Economy (2-5 Days) 1.51lb–5lb 49.00 USD
• Intl Standard (5-10 Days) 0lb–0.5lb 9.00 USD
• Intl Standard (5-10 Days) 0.51lb–1.5lb 18.50 USD
• Intl Standard (5-10 Days) 1.51lb–3.5lb 27.50 USD

We will send you an email with tracking information when your order ships. You can also log into your account to view your tracking number.

Disclaimer: bolstr is not responsible for refunding charges for shipping, handling and lost or damaged goods. If you are shipping to a business or office building, we are not responsible if your building company's internal mail service cannot deliver the package.

You may file a claim or we can file one on your behalf.

Lost Shipments:

Claims are eligible to be filed using the earliest applicable criteria.

Domestic Shipments

• Wait 20 Calendar Days OR 14 days from last tracking update

International Shipments

• Wait 30 Calendar Days OR 14 days from last tracking update

Damaged Shipments:

Can Be Filed Immediately

Lost Shipments:

USA

• Wait 20 Calendar Days OR 14 days from last tracking update

International

• Wait 30 Calendar Days OR 14 days from last tracking update

Damaged Shipments:

Can Be Filed Immediately

At bolstr, quality is implicit. From materials of construction to specifications and processes on how we design and manufacture, we are committed to providing the highest quality products. We offer products from other manufacturers, who all have their warranties.

Slimmy and bolstr products: 1 year warranty against defects (straps, zippers, etc), but not normal wear and tear.

Warranty for non-house brands does not apply. Please refer to their respective website for warranty information.

Disclaimer: bolstr does not offer an unconditional guarantee for the product's life. While we use the best materials and manufacturing standards available, this does not guarantee that products are indestructible. Therefore, we do not guarantee damaged products due to abuse or mishandling. Also, we do not cover incidental or consequential damages, such as loss or damage to the contents carried in one of our products. Importantly, we do not guarantee against wear and tear from a product's misuse over 90 days.