My Account
To log into your account, do the following:
(1) Click on the three bar icon to the top left of the screen. (2) Click My Account. (3) Enter your email address and password. (4) Click View Order Status.
Payment
We accept Amazon Payments, America Express, BitCoin, Discover, PayPal, MasterCard, Visa.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
IMPORTANT NOTE: Due to fraud we do not accept credit card payments for certain regions of the work. If we ship to your country, but you are unable to use a credit card, please use Amazon Payments, BitCoin or PayPal.
Privacy
Your information will not be accessible under any circumstances to any unauthorized third parties.
We take your privacy very seriously.
What information does bolstr collect?
We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
Like many websites, we use cookies to enhance your experience and gather information about visitors and visits to our websites. Please refer to the Do we use'cookies? section below for information about cookies and how we use them.
NOTE: For your protection, we never receive or collect your credit card information and you can only be charged the amount you agree to pay upon checking out of our shopping cart. We meet all PCI data security requirements and have our site tested regularly for malware.
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways
(1) To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. (2) To allow us to better service you in responding to your customer service requests. (3) To quickly process your transactions. (4) To administer a contest, promotion, survey or other site feature. (5) If you provide us with an e-mail address and phone number, you are automatically opted-in to receive our periodic e-mail newsletter and promotions via text message. If you would no longer like to receive promotional e-mails or texts from us, please refer to the How can you opt-out, remove or modify information you have provided to us section below.
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks. It is only accessible by a limited number of persons with special access rights to such systems, and they must keep the information confidential. When you place orders or access your data, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. For your protection, we never receive or collect your credit card information, and you can only be charged the amount you agree to pay upon checking out of our shopping cart. We meet all PCI data security requirements and have our site regularly tested to ensure that high-security standards are maintained. Please visit our Security section for further information on how we protect you.
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow), enabling the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, cookies help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and interaction to offer better site experiences and tools in the future. We may contract with third-party service providers to better understand our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can have your computer warn you each time a cookie is sent, or you can turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your Help menu to learn how to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient, and some of our services will not function properly.
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except as described below. The term Outside Parties does not include bolstr. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We scrutinize third-party companies' privacy policies to ensure they align with ours and sometimes require them to sign confidentiality agreements that stipulate that any information we provide is to be used for bolstr business only. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others rights, property, or safety.
To modify your e-mail subscriptions, please select the Unsubscribe from this list link at the bottom of the first e-mail you receive from us. This automated process will ensure that your e-mail is removed from our e-mail campaign list and eliminates the possibility of human error. For text messages, text STOP, and you will no longer receive promotional texts from us. To delete all of your online account information from our store database, sign into our site's My Account section and remove your shipping addresses, billing addresses and payment information. Please note that we may maintain information about an individual sales transaction to service that transaction and record keeping.
We may include third-party links (e.g. Apple.com) on our site to provide you with increased value. These linked sites have separate and independent privacy policies. Therefore, we have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
By using our site, you consent to our privacy policy.
Product Origin
While we try and keep manufacturing in the United States, it does not matter to us where a manufacturer is located as long as we can establish a good relationship with them. The relationship depends on them treating their employees with respect, prompt delivery, and quality, among other things.
Here is a list of products and country of origin: (1) bolstr: USA, (2) Slimmy Wallets: Dominican Republic.
We also carry products from other manufacturers. Please check with these brands directly on the country of origin of their respective products.
Returns and Exchanges
If you are unsatisfied with your order, you can return any product for a full refund. Items must be returned in unused and new condition, in the original packaging. We do not refund shipping charges.
For US orders, we can recover your package. When processing your refund, we issue a credit less a $5 processing fee.
For international orders, all customs, duties, taxes, and any other charges are the customer's responsibility and cannot be refunded.
Returns or exchanges will not be accepted after 30 days or if the item(s) are soiled or worn.
If you would like to exchange or return an item you ordered, please send them back in the original packaging, along with a copy of your invoice to bolstr - Returns 1284 SOM Center Rd. STE 192 Cleveland, OH 44124
Please indicate the item you would like to receive in a note or send us an email for exchanges.
We use crowdfunding as a means to test new ideas. It takes a lot to launch a new product, and we offer discounts to backers who help us get our ideas off the ground. As a crowdfunding backer, you pledge in support of launching these new ideas. And the items you receive for pledging are considered rewards or gifts we send as a thank you.
We do not allow cancellations or returns once a crowdfunding project closes.
If you are not happy with your reward, we hope you will consider one of these options: (1) Sell your bolstr®. (2) Give bolstr to a friend as a gift. (3) Give bolstr a second look - perhaps you overlooked its usefulness.
Security
To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Via Shopify Payments, PayPal and other payment processes, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption.
Once your credit card information is accepted, we receive a notification that triggers your order to be picked, packed and shipped. We never receive your credit card information when you make an online purchase and do not keep it on file in any way.
Shipping
We ship to many countries outside of the United States. However, we do not ship to these countries/continents: Africa, Indonesia, Cambodia, Thailand, Vietnam.
For international orders, all customs, duties, taxes, and any other charges are the sole responsibility of the customer and cannot be refunded.
We offer competitive international shipping rates, and all use Borderguru to allow international customers to estimate and pre-pay duties and taxes respective to their country.
We offer competitive shipping rates and use USPS, DHL, FedEx and other low-cost, reliable shipping services that are unavailable to the general public.
USPS and UPS may be substituted with equivalent services and are subject to change. Most orders ship FOB McHenry, IL 60050 or Cleveland, OH 44114.
The following rates are for general reference only. Add items to your cart and your address to determine the exact shipping costs.
Domestic Rates: (1) FedEx 2 Day (1-3 Days) 2.5lb–4.5lb 45.00 USD (2) FedEx 2 Day (1-3 Days) 0lb–2.49lb 25.00 USD (3) FedEx Overnight (1 Day) 0lb–2.49lb 49.00 USD (4) Flat Rate Ground (2-5 Days) 0lb–0.5lb 4.99 USD (5) Flat Rate Ground (2-5 Days)0.51lb–1.5lb 7.99 USD
Canada Rates
(1)FedEx Intl Economy (2-5 Days) 1.1lb–5lb 39.00 USD (2)FedEx Intl Economy (2-5 Days) 0lb–1lb 25.00 USD (3)USPS 1st Class Int (3-7 Days) 0.51lb–1.49lb $14.99 USD (4)USPS 1st Class Int (3-7 Days) 1.5lb–3lb 24.99 USD (5)USPS 1st Class Intl (3-7 Days) 0lb–0.5lb 7.99 USD
International: (1) FedEx Intl Economy (2-5 Days) 1.51lb–5lb 49.00 USD (2) FedEx Intl Economy (2-5 Days) 0lb–1.5lb 35.00 USD (3) USPS 1st Class Int (5-10 Days) 0lb–0.5lb 14.99 USD (4) USPS 1st Class Int (5-10 Days) 1.51lb–3.5lb 27.50 USD (5) USPS 1st Class Int (5-10 Days) 0.51lb–1.5lb 18.50 USD
We will send you an email with tracking information when your order ships. You can also log into your account to view your tracking number.
Disclaimer: bolstr is not responsible for refunding charges for shipping, handling and lost or damaged goods. If you are shipping to a business or office building, we are not responsible if your building company's internal mail service cannot deliver the package.
Terms and Conditions
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable laws. Do not use this site if you disagree with these terms and conditions. PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws and is the property of bolstr. The collective work includes works licensed to bolstr.
Copyright 2003-2023, bolstr. ALL RIGHTS RESERVED. We grant permission to electronically copy and print hard copy portions of this site to place an order with bolstr or purchase bolstr products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your non-commercial use or to place an order with bolstr or to purchase bolstr. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site, is strictly prohibited unless authorized by bolstr. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
This site and the materials and products on this site are provided as is and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, bolstr disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. bolstr does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available is free of viruses or other harmful components. bolstr does not make any warrantees or representations regarding the use of the materials on this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
bolstr has zero tolerance for fraudulent purchases. We report suspicious orders and IP addresses to the Federal Bureau of Investigation (FBI) and International Police (INTERPOL). We also work with local authorities to assist with a fraud investigation.
WARNING: If we receive a chargeback for an order, we reserve the right to provide your information to law enforcement authorities.
We report suspicious activity (i.e. chargebacks) to Interpol and www.ic3.gov. You waive the terms of this privacy policy for all orders investigated for fraud. We also reserve the right to post your personal information on public websites for identification purposes. Please note that if your name is posted on websites linked to fraud, your name will be searchable by all search engines.
You agree to indemnify, defend, and hold harmless bolstr, its officers, directors, employees, agents, licensors and suppliers (collectively the Service Providers) from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
bolstr shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if bolstr is advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
To provide increased value to our visitors, bolstr may link to sites operated by third parties. However, even if the third party is affiliated with bolstr, bolstr has no control over these linked sites, all of which have separate privacy and data collection practices independent of bolstr. These linked sites are only for your convenience, and therefore, you access them at your own risk. Nonetheless, bolstr seeks to protect the integrity of its website and the links placed upon it and therefore requests any feedback on not only its site but for sites it links to (including if a specific link does not work).
Your use of this site shall be governed in all respects by the laws of the state of Ohio, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of bolstr. products) shall be in the state or federal courts located in Cuyahoga County, Ohio. Any cause of action or claim you may have concerning the site (including but not limited to the purchase of bolstr. products) must be commenced within one (1) year after the claim or cause of action arises. bolstr.'s failure to insist upon or enforce strict performance of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. bolstr. may assign its rights and duties under this Agreement to any party at any time without notice to you.
bolstr. may deliver notice to you through e-mail, a general notice on the site, or another reliable method to the address you provided to bolstr.
bolstr does not and cannot review all communications and materials posted to or created by users accessing the site and is not responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, bolstr is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, bolstr reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; another intellectual property right of another or (d) offensive or otherwise unacceptable to bolstr in its sole discretion.
Upon accessing the site and completing the registration or shopping process, these terms and conditions apply to you. These terms and conditions, or any part of them, may be terminated by bolstr without notice at any time for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous shall survive any termination.
Several trademarks and trade names of bolstr used in the site, including but not limited to AUX, MINIMAL EDC and SLIMMY are trademarks or registered trademarks of bolstr. BOLSTR is a registered trademark of Right Brain Holdings, LLC
If bolstr mistakenly lists a product at an incorrect price, we reserve the right to refuse or cancel any orders for the product listed at the incorrect price. If we charge your credit card for the purchase and you cancel the order, bolstr shall issue a credit to your credit card in the amount of the incorrect price. bolstr reserves the right to refuse or cancel any such orders whether or not we confirm your order and charge your credit card.
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a bolstr or other licensed employee, host, or representative, and other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable, which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or organization.
Warranty
At bolstr, quality is implicit. From materials of construction to specifications and processes on how we design and manufacture, we are committed to providing the highest quality products. We offer products from other manufacturers, who all have their warranties.
Slimmy and bolstr products: 1 year warranty against defects (straps, zippers, etc), but not normal wear and tear.
Warranty for non-house brands does not apply. Please refer to their respective website for warranty information.
Disclaimer: bolstr does not offer an unconditional guarantee for the product's life. While we use the best materials and manufacturing standards available, this does not guarantee that products are indestructible. Therefore, we do not guarantee damaged products due to abuse or mishandling. Also, we do not cover incidental or consequential damages, such as loss or damage to the contents carried in one of our products. Importantly, we do not guarantee against wear and tear from a product's misuse over 90 days.